Answers to your common questions
In a word, “Experience!” Qwest Property Management is one of the oldest residential property Management Companies in Grand Rapids with over 30 plus years of combined property management experience. For a landlord or investor who is considering to hire a property management company, we cannot overemphasize how important it is to hire a company with experience. Grand Rapids has seen tremendous growth in the property management industry over the last 10 years and it seems there are new management companies starting all the time. When you choose a doctor, lawyer, financial planner or CPA, it is wise to hire one with experience. The same level of care and consideration should be taken when hiring a property manager as well.
Additionally, we provide our clients and tenants with best-in-class customer service. 99% of our clients stay with us until they either sell or move back into their property. Click here to view testimonials from both our clients and tenants.
If you would like to own rental property and build long-term wealth, but have little interest in the headaches associated with being a landlord. Then Qwest Property Management is your best option. We specialize in offering our clients a turn-key, hands off and hassle free solution for those owners who prefer to only be involved with the most important matters relating to the management and leasing of their properties.
Guaranteed tenants for the first 6 months!! If any tenants we place into your property should move out or break their lease for any reason during the first 6 months, we will waive our normal leasing fee and re-rent your property to new tenants FOR FREE!!
Yes we do!! However, this is subject to a case by case assessment of the particular properties or portfolio. Please click here to view our pricing for our Grand Rapids Property Management Services.
We cannot overemphasize how important proper maintenance execution and controlling costs are to your success as a landlord/investor. Many of our clients started out working with other Grand Rapids Property Management Companies prior to hiring Qwest Property Management. They found themselves unsatisfied simply because other management companies maintenance costs are too expensive. Unfortunately this is not something you will discover during the interviewing process, but will come to light once repairs are necessary to your property. The problem is the majority of Grand Rapids Property Management Companies will either have their own in-house maintenance division or they will sub contract maintenance and repairs and then add a surcharge to the contractors invoice. The owner is the billed for the up charged amount. At Qwest Property Management we do not have an in-house maintenance company and we do not add a surcharge to contractor’s invoices. Therefore, at Qwest Property Management you are only charged for the contractors invoiced amount.
By working through a Home Warranty Company it takes the repair and maintenance coordination out of our direct control. If, as a property management company, we wanted to damage our reputation with as many tenants as possible by providing the worst maintenance response imaginable, we can think of no better way to accomplish that than by using American Home Shield. They simply are not compatible with the level of service we demand of our contractors, and they don’t make the cut to be one of our preferred vendors. We have been burned so many times in the past that we finally decided we’d had enough!
Remember, all money flows from your residents. Happy residents pay their rent and stay enthused to care for your property. If you as the landlord do not properly maintain your property, how can you expect a resident to properly care for your property? The landlord/Property Manager must set the expectation for the resident to follow. Make sure you hold yourself to a high standard before you expect your residents to display the same standard.
Resident screening is critical. All adult occupants are required to complete our application process. We check credit, criminal background, national eviction search, income verification and rental history. With our thorough screening process and stringent requirements we greatly reduce our clients risk for possible non-payment or other default by the residents.
You can find more information regarding the importance of good resident screening by watching our blog video, "Tenant Screening: Best Practices for Property Management in Grand Rapids, MI"
We administer move-in and move-out property condition reviews with video documentation. We conduct a walkthrough of the property approximately 90-day in advance of the residents lease expiration for assessment and review. Additionally we change furnace filters 2-4 times per year and if the residents have pets we conduct two pet reviews per 12-month lease. Our contractors are also trained to report back to management any concerns regarding the property or residents when they are on-site. And, unlike many of our competitors, all of the aforementioned reviews or assessments are apart of our management services included in the monthly management fee. You will not be charged an additional fee for an "Annual Inspection".
While your property is being managed within our rental portfolio, you can expect that we will always move to sign a new lease with residents, unless you have expressed a desire to sell the property. At that time we will discuss a plan of action to get you and the property in the best position for the sale. Typically our clients will have Qwest Realty Consultants, our sales division, list the property for sale on the MLS.
For more information about Grand Rapids Property Management, please visit our educational blog.
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