Property Owner Frequently Asked Questions
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Yes we do!! However, this is subject to a case by case assessment of the particular properties or portfolio. Please click here to view our pricing for our Grand Rapids Property Management Services.
We cannot overemphasize how important proper maintenance execution and controlling costs are to your success as a landlord/investor. Many of our clients started out working with other Grand Rapids Property Management Companies prior to hiring Qwest Property Management. They found themselves unsatisfied simply because other management companies maintenance costs are too expensive. Unfortunately this is not something you will discover during the interviewing process, but will come to light once repairs are necessary to your property. The problem is the majority of Grand Rapids Property Management Companies will either have their own in-house maintenance division or they will sub contract maintenance and repairs and then add a surcharge to the contractors invoice. The owner is the billed for the up charged amount. At Qwest Property Management we do not have an in-house maintenance company and we do not add a surcharge to contractor’s invoices. Therefore, at Qwest Property Management you are only charged for the contractors invoiced amount.
By working through a Home Warranty Company it takes the repair and maintenance coordination out of our direct control. If, as a property management company, we wanted to damage our reputation with as many tenants as possible by providing the worst maintenance response imaginable, we can think of no better way to accomplish that than by using American Home Shield. They simply are not compatible with the level of service we demand of our contractors, and they don’t make the cut to be one of our preferred vendors. We have been burned so many times in the past that we finally decided we’d had enough!
Remember, all money flows from your residents. Happy residents pay their rent and stay enthused to care for your property. If you as the landlord do not properly maintain your property, how can you expect a resident to properly care for the property? Qwest Property Management uses high quality and reasonably priced 3rd party sub-contractors who do good and timely work. Because of this, we are able to set a standard expectation for the resident to follow with regard to the level of care our clients properties deserve.
Resident screening is critical. All adult occupants are required to complete our rental application process. We check credit, criminal background, national eviction search, income verification and when appropriate rental history. With our thorough screening process and stringent requirements we greatly reduce our clients risk for possible non-payment or other default by the residents.
We are so confident in our screening process that we offer our clients a FREE Eviction Protection Guarantee on all tenants that our company screens.
We administer move-in and move-out property condition assessments with 360 photo technology which provides us with excellent documentation and legal protection. Additionally, we conduct a walkthrough of the property approximately 90-days in advance of the resident's lease expiration for assessment and review. We do this to ensure that we do, in fact, want to offer our current residents the option to renew once we confirm they are taking care of the property, etc.
Over time, our 3rd party sub-contractors are also trained to report back to management any concerns regarding the property or the residents when they are on-site. It is also not unusual for one of our employees to be on-site a few times each year for either a maintenance issue, city rental inspection, etc. And, unlike many of our competitors, our inspections are free to our clients. You will never be charged an additional fee for an "Annual Inspection,” unless you request that we conduct one and provide you with a photo report.
While your property is being managed within our rental portfolio, you can expect that we will always move to sign a new lease with residents, unless you have expressed a desire to sell the property. At that time we will discuss a plan of action to get you and the property in the best position for the sale. Typically our clients will have Qwest Realty Consultants, our sales division, list the property for sale on the MLS.
Typically, when our clients are ready to sell it just makes sense to have our company list it for sale as well. We are going to be more familiar with the property then any other broker. And, we have the resources to get the property sale ready similarly to when we are getting it rent ready. This makes for a completely hassle free experience for our clients. In fact, when our clients do sell, we end up listing the property’s for sale over 90% of the time.
No. We offer our clients a Results Guarantee! This means that our clients do not pay anything until we find them a qualified tenant. Additionally, our monthly management fee is only charged during any month when a resident has occupied the property.**The only exception to the Results Guarantee is when a client requests that a unit under management remains vacant intentionally. This rarely happens, but when it does there is a minimal fee charged as vacant properties are often times more work than occupied properties.
No. In fact, Qwest Property Management offers our clients a FREE Eviction Protection Guarantee! We guarantee all tenants that our company screens and places into your property. And, if a tenant should end in eviction for non-payment with the first 18-month of their tenancy. Qwest Property Management will pay up to $500.00 in legal and court costs, AND we will re-lease the property for free by waiving the standard leasing fee.
Yes. Around 70% of renters have pets. So, if we were to decline applicants who have pets, we would greatly limit ourselves to a huge portion of the tenant population and this would cause much longer (and expensive) vacancy periods for our clients. But, to put our clients at ease regarding the risks of renting to tenants with pets. We offer our clients a FREE Pet Protection Guarantee! This guarantee covers up to $3,000.00 in damage protection for any pet damage done to the interior of the property above and beyond wat the security deposit covers!
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