If you have a life-threatening emergency, call 911 immediately.
If you have an Emergency Maintenance Request, then please call 616-726-2334.
If you have an After-Hours/Weekend/Holiday Emergency Maintenance Request, then please call 616-726-2334.
For all other routine maintenance requests, please read the information below and click on the link at the bottom which will take you to your Tenant Portal log in. You will need to provide a description of what the issue is and you’ll need to upload photos as well so we can best understand the issue and better know which contractor would be most appropriate for the situation, etc. This is very important!
Once reported our goal is to process the request as soon as possible. As a reminder, our contractors generally only operate Monday through Friday during normal business hours for routine maintenance issues. Depending on the nature of the repair we will try to work around your schedule. However, due to operational reasons, this won't always be possible.
A $50.00 fee will be assessed if any of the following occur:
- Any resident who requests to be present for the service but is not available at the contractors scheduled time when they are available.
- There is a non-kenneled or unconstrained pet.
- The resident has changed the locks (This is a lease violation and additional fees will be assessed as the property will be keyed back to Management's master system).
- There is an underage child or children (17 or under) unattended at the property at the time of the scheduled appointment with our contractor. The contractor will not enter the home in this situation.
Per your lease, there are certain maintenance items which the resident is responsible for. Check your lease for details, but some typical items would be, but are not limited to, clogged toilets, clogged drains, light bulbs, broken glass, pest control, etc. QwestPM is happy to coordinate these repairs for you on your behalf, but any costs related to the repairs would be charged back to your rental account. Additionally, if a resident submits a maintenance or repair request and after the fact, Management deems it was unnecessary or that the resident(s) failed to make sufficient efforts to correct or mitigate the issue prior to submitting the maintenance or repair request (For example – an electrical issue turns out to be nothing more than a tripped circuit breaker). Management may charge back to the resident(s) rental account the cost of the repair. Resident(s) acknowledge and agree that a reasonable level of effort and care will be extended from the resident(s) in an effort to help mitigate the cost of potential repairs.
Additionally, if you schedule an appointment with one of our contractors and then fail to be home at the time of the appointment. The contractors will charge us for their time. That charge will be added to your rental account, along with an administrative fee, per your lease, as well.
Please submit your Maintenance Request clicking the button below and logging into your Tenant Portal.